WARM WELCOME

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Your region is not listed? Contact us by mail [email protected] or by telephone + 41 55 642 61 00

Delivery and returns

Delivery
Swiss Post delivers all ordered items. Within Switzerland and Liechtenstein, shipment costs amount to CHF 9.00. Delivery free of charge for orders of CHF 500.00 and above. The packaging and shipping costs shall be displayed in detail before order completion and shown separately on the invoice/order confirmation.
Weseta Textil is not liable in the event of undeliverability or late delivery of the goods if the delivery address information provided by the customer is incorrect or the recipient of the delivery is absent when the delivery is made.
 
Right of return/Return cost/Refund
Your satisfaction is our utmost priority. If you are not pleased with the items you ordered, you may return them to Weseta Textil within 14 days. The prerequisite is that the items are complete, unwashed and in perfect condition. You must use the original packaging to return the items.

For returns, please fill out the return slip enclosed with the delivery. If you have any questions, please address our customer service [email protected].
Items made to customer requirements (such as bath rugs with special measurements or custom-made dressing gowns) cannot be returned.
 
Return costs:
Shipment costs for returns are at the customer's expense.
 
Refund
Once we have received and checked the returned items, we will issue a refund. We will use the same payment method as the one you selected in the original transaction.

Credit card refund:
Refunds will be made to the credit card used for placing the order.

Refund to an invoice:
Refunds for payments already settled will be made to the account of your choice. Please provide us with your account details (on the return slip) or contact our customer service: [email protected].
 
Incorrect delivery
Should the delivered items not correspond to the size or the number of the items you ordered, you should inform Weseta Textil immediately.
We can only exchange delivered items if they are unused and unwashed. Please check the delivered items before storing or washing them.
If Weseta Textil has made a registration or shipment error, the subsequent delivery will be free of charge for the customer. If the error results from the customer's incorrect order, the customer shall bear the shipment costs of the new delivery.
 
If the article is no longer available, the customer will receive a credit note from Weseta Textil corresponding to the value of the paid items. No credit notes are issued for flat-rate shipment costs.
Returns are only possible after prior consultation with Weseta Textil and the assignment of a returns number.