Frequently asked questions (FAQ)

Do you have a question? This is where we can help you the quickest. Find answers to frequently asked questions about our online shop and the processing of your order.
Did you create a customer account when placing your order? If so, you can easily modify your order in the "My orders" section of your customer account. If you wish to delete your order, please contact us directly through "My messages (tickets)".
Have you placed your order as a guest? Then contact our customer service by email [email protected] or by telephone +41 55 642 61 00.
It is possible to place an order by telephone. You can reach us at 055 642 61 00. When ordering by telephone, payment can be made by invoice or prepayment. If the order value exceeds CHF 1000, advance payment only is available.
Create your very own wish list by marking the desired item with a heart! To use this function, you must first register as a customer.
Should the delivered items not correspond to the size or the number of the items you ordered, you should inform Weseta Textil immediately.
We can only exchange delivered items if they are unused and unwashed. Please check the delivered items before storing or washing them.
If Weseta Textil has made a registration or shipment error, the subsequent delivery will be free of charge for the customer. If the error results from the customer's incorrect order, the customer shall bear the shipment costs of the new delivery.
If the article is no longer available, the customer will receive a credit note from Weseta Textil corresponding to the value of the paid items. No credit notes are issued for flat-rate shipment costs.
Returns are only possible after prior consultation with Weseta Textil and the assignment of a returns number.
Please first check whether the package was unopened when you received it. If Weseta Textil made a mistake in recording or shipping your order, a subsequent delivery free of charge will follow. Please contact us via email at [email protected]
Yes, you can place an order in our online shop as a guest by leaving the option "Check out as a guest" active when completing your order. No customer account is then required.
You can enter a different delivery address when completing the order. Please note that deliveries are only possible within Switzerland or Liechtenstein. If the delivery address is different from your billing address, payment is only possible via credit/debit card or PayPal. For payment by invoice, the billing address and the delivery address must be identical.
You can change your delivery or billing address at any time in your customer account. Should the adjustment apply for an order you have already placed, please contact our customer service by email [email protected] or by telephone +41 55 642 61 00.
You can track your order at any moment in your customer account in the section "My orders". After completing your order, we will send you an order confirmation by email. You will then receive a shipment confirmation of your order within three working days (note: Saturday and Sunday are not working days). If you placed your order less than a week ago, please allow us a little more time to gather your items.
If not all of the ordered items are available in stock, we will inform you within three working days.
All damages must be reported in a written form (email or post to Weseta Textil AG) within 14 days of receipt of the items. Please use the return slip enclosed with the delivery and fill it out completely so that we can check your return as quickly as possible.
If you register, you can track or adjust the status of your order at any moment. You can also add items to your wish list and, if required, add them directly to your shopping basket at a later date. Our ticket system via "My Messages" allows you to contact our customer service directly and quickly.
No, there is no minimum or maximum amount per order. However, for an order value of CHF 1000 or more, payment may non longer be made by invoice.
Payment may be made by invoice, prepayment, TWINT, PayPal or credit card.
In the event of purchase by invoice, the service provider MF Group Factoring AG will be in charge of processing and its standard terms and conditions shall also apply, which provide in particular also for the possibility of a credit check. Weseta Textil reserves the right to exclude payment by invoice at its sole discretion and without giving reasons.
In any event, a purchase by invoice is not possible in the following cases:
  • The shipping address does not match the billing address.
  • There are still outstanding amounts from invoices for another order.
  • Your shopping cart exceeds a value of CHF 1,000.00.
  • Orders for gift vouchers cannot be purchased by invoice.
You can enter the code in the "Discount code" section and click the "Apply" button at the checkout. The total amount of your shopping cart will be automatically adjusted.
Please fill out completely the return slip enclosed with the delivery. You can then return the package by post. If you have any questions, our customer service will be happy to help you via email [email protected] or by telephone +41 55 642 61 00.
You can send your return to the following address:
Weseta Textil AG
Bergen 4
CH-8765 Engi
Glarus Switzerland
This address is already noted on the returns form enclosed with the delivery.
Are the goods complete, unwashed, in perfect condition and still in their original packaging? Then you can return them to Weseta Textil AG within 14 days.
Items that you have purchased via the Weseta online shop can only be returned via the Weseta online shop.
Shipment costs for returns are at the customer's expense.
In such a case, please contact our customer service via email at [email protected].
Once we have received and checked your return, we will send you a confirmation by email. This confirmation will show whether Weseta Textil AG has accepted your return. We will contact you immediately should there be any queries.
Once we have received and checked the returned items, we will issue a refund. We will use the same payment method you selected in the original transaction. This may take a few working days.
Refunds of payments made by invoice will be paid into the provided account of your choice. Please provide us with the account details on the return slip or contact our customer service [email protected].
Swiss Post delivers all ordered items. Within Switzerland and Liechtenstein, shipment costs amount to CHF 9.00. Delivery free of charge for orders of CHF 500.00 and above.
After completing your order, you will receive a shipment confirmation of your order within three business days (note: Saturday and Sunday are not working days). In the shipment confirmation, we will send you the tracking number of the Swiss Post, which you can use to track your package.
Your order will be dispatched within ten days if the items are immediately available. Should it not be possible to send all the items ordered within ten days of receipt of the order, we will make a partial delivery. Weseta Textil AG will bear the additional packaging and delivery costs. After completing your order, you will receive within three working days (note: Saturdays and Sundays are not working days) either a dispatch confirmation of your order or notification regarding an extended delivery delay.
You can, of course, collect your order directly from Weseta Textil AG in Engi/Glarus Süd. To do so, please contact directly our customer service department [email protected] with your order. If you have already placed your order in the online shop, please inform us as soon as possible if you would like to collect it from our warehouse in Engi. We will then credit you the shipment costs automatically included.
Your order will be sent by Swiss Post.
Log in to your customer account in the online shop. You can change your settings in the "My account" section under "User account information".
We attach great importance to the protection of your data. You can find the details in the separate data protection regulations
Yes, you can update your settings in your customer account at any time.
Please click on the unsubscribe link at the bottom of each newsletter.
We will be happy to assist you by phone +41 55 642 61 00, email [email protected] or through the contact form. If you have a customer account, you can contact us directly via the ticket system "My messages".
Contact us for complaints and suggestions through an email or our contact form!
Please contact our customer service by email [email protected] or by phone +41 55 642 61 00. Our team will be happy to inform you about the nearest retailers.
You will receive care instructions for our products with each delivery. Please don't hesitate to contact our customer service if you have further questions. Click on the link below to download the care tips.
Always wash at the temperature shown on the care label: 60˚. YOnly our white products are suitable for hot wash (95°).
Terry cloth becomes particularly soft and fluffy when dried in a tumble dryer because of its air pockets (easy care setting). This is a recommendation so that your products remain fluffy and soft for a long time. However, it is not a must.
Loose threads? Don’t worry about it! Terry cloth is a fabric with loops, so loose threads can simply be cut short. Never pull them.
If our products are cared for correctly, the brightness of our colours will last for a long time. Please follow our tips for optimal care. We recommend washing the terry towels with similar colours.

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